How Can We Help Today?
Owned and operated by The Renew Room Co, our team is ready to answer questions about saunas, cold plunges, red light therapy, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy?
We offer 30-Day Returns on qualifying items. If something does not meet your expectations, please review our Return Policy page for full details on eligibility and how to start a return.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis. Contact our team with your order number and the product you are interested in, and we will walk you through the options available.
How do I choose the right infrared sauna for my space?
Consider the room dimensions where the sauna will be placed, the number of users, and the type of heating elements you prefer. Our team can help you compare models and find the best fit for your home setup.
Do your cold plunges require special plumbing or electrical work?
Setup requirements vary by model. Some cold plunges are designed for simple fill-and-drain use, while others may need a dedicated outlet or drainage access. Check each product page for specifications or contact us for guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team aims to reply to every inquiry within one business day so you are never left waiting.
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Your personal information and payment details are protected with industry-standard encryption at every step.
Wellness-First Guidance
We help you select the right sauna, cold plunge, or therapy device based on your space and lifestyle needs.
30-Day Returns
If a product is not the right fit, our return process is straightforward, backed by our Return Policy.
